Does your child care center, daycare or preschool have children who are enrolled in more than one class? Or perhaps you run a before and after school program where children are in different classes in the morning and after school. If so, you’ll be able to relate to this question recently received by ProCare Tech Support.
“We have some students enrolled in more than one class. I would like their names to appear on the roll call sheets for the primary and secondary class. Is this possible?”
The answer is yes. You can get their names on both roll call sheets, although using their Primary and Secondary classrooms is not the most appropriate way to accomplish this goal. Continue reading
The Tech Support Team at ProCare Software® was recently rated a 10 out of 10 by people who use ProCare every day to simplify the management of their child care center, daycare facility or preschool.
Here’s what child care center owners and directors had to say about the support they received in a recent survey.
“My experience with ProCare has been Awesome. Exactly what I was looking for. Tech support is very knowledgeable and has been able to answer my questions without hesitation every time. I will be returning to ProCare for my future software needs.”
– Pamela from Yankton, SD Continue reading
As most long time users of ProCare Software know, ProCare Technical Support is unique in a number of ways. We receive dozens of comments each month on how helpful the tech staff is and what a key role quality support plays in the decision to invest in Child Care Management Software. In a previous article we examined a day in the life of the Tech Support Team. Today we’ll look at the question – “What makes ProCare Support special?“. Continue reading
Ever played “Stump the Tech”? You know, it’s that game where you call technical support and throw them a curve ball, asking something they may never have heard before, just to see how they’ll respond. The ProCare Support Team receives a few of these each month either from an Email Question or a direct phone call. Sometimes the answer even results in a new question/answer posted to our FAQs Page (Frequently Asked Questions). In this post I’ll mention a few stumpers that come up from time to time and ask for any new ones you’d like to submit. Continue reading
Another good question recently came into our ProCare Tech Support email:
When I do a “Count” of Active families, the number seems to include siblings who have previously withdrawn. Is there a way to exclude withdrawn siblings so the Active count displays only the number of children who are currently enrolled?
It turns out this is a fairly common question; one to which there are a couple of different solutions.