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Moving ProCare to a New Computer

A common question presents itself when getting a new computer. How do I move ProCare from my old computer to my new one? If you have a single desktop or laptop computer it’s easy to do. If your computer is part of a network there are a few additional considerations. It’s not rocket science, but depending on the complexity of your network you may need the help of a local computer technician.

The 4 Steps

There are four basic steps. Then we’ll get into more detail.

  1. Backup your Data (old computer)
  2. Install ProCare (new computer)
  3. Restore your Data (new computer)
  4. Register your Software (new computer)

1. Make a Backup

The most important thing is to Make a Backup of your data from the old computer. If the old computer crashed you could use your most recent backup from prior to the crash. If necessary your local technician may be able to salvage the procare.win folder from the old hard drive.

2. CD Install and Online Updates

Install ProCare from CD on the new computer (additional network instructions below). You will also need to install an Online Update if the CD you used is older than the Version of ProCare on your old computer. For example, you may have previously installed on Online Update on the old computer.

3. Restore your Data

If you’re replacing a single computer (that is not part of a network) then Sign In with the default initials and password of NEW and NEW. Once you Restore your Backup you’ll be able to sign in with your normal initials and password.

4. Register your Software

You may be prompted to Register your Software. If you’ve previously registered another computer you’ll need to Register by Phone. Just leave a message (M-F from 8:00 to 4:30 Pacific Time) and someone will return your call as soon as possible. Outside these hours choose Register Later to continue using the software.

– Additional instructions for your network technician –

Network: Secondary or Check-In Computer (Workstation)

When adding a new workstation confirm all network connections are working. Give the user on the new machine full permissions to the procare.win directory (and all subdirectories) on the main computer that hosts your ProCare data. During installation the new computer must be able to connect to the data folder as a UNC path (\main_computerprocare.win) or mapped drive (p:procare.win). If the main computer runs Vista the data is often located in the Public folder (\main_computeruserspublicprocare.win).

Note 1: You should be able to sign in using your normal initials and password right away. There is no need to restore a backup because the data still resides on your main computer.

Note 2: If you’re having trouble connecting to the main computer select drive C for the data (c:procare.win) during installation. This will create a blank set of data with NEW and NEW as the initials and password. When your technician has resolved the connection issue you can Change the Data Folder so it points to your main computer.

Network: Main Computer (Peer Server or Dedicated Server)

When replacing the main computer, the one that hosts your ProCare data, your local computer technician should confirm all network connections are working.

If you’ll be using ProCare on the main computer then install ProCare there choosing a location for the Data Folder that will be shared. Then share the procare.win folder (or the Public folder on Vista) and make sure all users on other computers have full permissions to access the procare.win directory and all subdirectories. The other computers must be able to connect to the data folder as a UNC path or a mapped drive (examples above). Once you Restore your Backup you’ll be able to sign in with your normal initials and password. Finally, go to each of the secondary ProCare computers (where ProCare was previously installed) and Change the Data Folder location (if needed) so it points to your new main computer.

If you will NOT be using ProCare on the main computer it’s not necessary to install it there. Just share a location where the ProCare Data Folder will reside. Then reinstall ProCare on one of the workstations choosing the appropriate Data Folder. Sign In with the default initials and password of NEW and NEW. Once you Restore your Backup you’ll be able to sign in with your normal initials and password.

Note: Special instructions are available for Terminal Services / Citrix on our Download Instructions page.

Good luck with your new computer and until next time, cheers!

-Phil

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me at note at phil@procaresoftware.com.

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